Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@veraandjune.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@veraandjune.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@veraandjune.com.
Return & Refund Policy
Last Updated: September 2026
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, unwashed, with tags attached, and in its original packaging. You will also need your order number or proof of purchase.
To request a return, please contact us at support@veraandjune.com before sending your item back. If your return is accepted, we will provide you with instructions on how and where to send your package.
Please do not send products back without first contacting us. Returns sent without prior authorization may not be accepted.
Unless the item you received is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service for your return.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or you received the wrong item, contact us within 48 hours of delivery at support@veraandjune.com. Please include your order number, a description of the issue, and clear photos of the item so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
We cannot accept returns for:
- Gift cards
- Personalized or custom-made products
- Final sale items
- Items that have been worn, used, washed, altered, or damaged after delivery
If you are unsure whether your item is eligible for return, please contact us before returning it.
Exchanges
We do not offer direct exchanges. The fastest way to receive a different size, color, or product is to return the original item in accordance with this policy and place a new order separately.
European Union 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason, in accordance with applicable EU consumer law. The item must be returned in the same condition in which you received it: unworn, unused, with tags attached, and in its original packaging.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5 business days. Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.
Original shipping charges, if applicable, are non-refundable unless the return is due to an error on our part or the item arrived damaged, defective, or incorrect.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at support@veraandjune.com. We cannot guarantee cancellation once an order has entered processing or has been shipped.
Contact
For questions about returns or refunds, contact us at:
Email: support@veraandjune.com
Phone: +1 (843) 790-5538
We aim to respond to customer service inquiries within 24 hours.